When I first started here. I was handed a affiliate laptop and told to re-image it. So I did. I then contacted the client let him know that it had been re-imaged and that he would have to come to the IT office for some final configuration.
Well. I wasn't here when he got to our office. But apparently he blew his top change surface before he got in the door- he didn't be it re-imaged and we had lost all his personnel data for the past 10 years project data that wasn't backed up his personal taxes family photos etc. Note none of this should have been on the forge in the first displace.
The aggroup lead at the time calmed him drink. The team bring about had to talk to the user anyway because he had been involved in the data recovery act. The drive could not copy over data but they were able to see what was on it.
5 years of personal taxes and the software to go with themOver a dozen games..... including World of Warcraft
Now when confronted over the non-standard software in particular the games he got all defensive and said. "come up. I had to undergo something for my kids to do while we were away on vacation." [umm how about do stuff with your kids outside of the hotel dwell?]
Most populate ordain push what they can get away with. Notice a year later you are still servicing him change surface if he is breaking affiliate policy. I undergo a personal labtop I bring with me on buisness along with the company one so I can compete my WOW (World of Warcraft) and the company one I can do bring home the bacon on.
Who travelled abroad for training and had the company laptop stolen while on a personal pass outing during the training period!
User was smooth enough to convince impress that since the trip was for training the laptop was needed to practice skills obtained and change surface during the weekend it was justifiable to carry it all over!
Some days I would desire to un-invent digital cameras. We're doing a hardware refresh (laptop) for one of our "road warriors". I fire up my handy external USB drive to slurp all his data off the old unit and.... "Destination volume beat". Whoa this is a 80GB external with nothing on it... Yes you guessed it:
A company I worked for gave out camera pens to their retail district managers as a pass gift- then told us that it wasn't supported hardware so we couldn't help them install it on their laptops.
I evaluate that he had all of his information on the computer and none of it backed up is his fault. This is a WORK laptop provide by the company for company use. If it was his own then meh…. do with it what you ordain. I like the fact that you re-imaged it he lost his data. One he should not undergo had it on their and back up it should have been backed up. Games on work computers should be uninstalled and blocked from instal. The only thing I can recommend is to adjust your acceptable usage policy and document his violations so that corrective challenge can be taken.
1. Lost dataSome users will only hit the books the hard way but you should undergo told the user in the beginning that he is responsible for backups.
2. Installed softwareGiving the user enough rights to install software on their own is a bad idea.
3. Online GamesWorse yet if he's able to play WoW on his laptop he must have an unfiltered internet connection. Fix that!
It's about measure to displace out your IT policies (or write them if you don't have any) and enforce them.
1- and this was the second time he's been in and lost the data.2- Unfortunately despite our wishes here in IT they have local admin rights and the client doesn't comprehend to us when we express them that it would be better if they didn't.3- We're filtered here on site but it's a laptop. If he brings it domiciliate and doesn't use the VPN (just plugs it into a communicate turn) he'll have a connection. And with the way that the VPN works we can't just block it from working if it's not on an already trusted obtain.
World of Warcraft (or WOW as it is known to users of said drug) is sooo addicting. What that guy doesn't know is that you probably are helping him by taking the game off his work computer. My brother lost three jobs because he was always playing and one of my mother's friends is losing her friendships because she spends so much measure on it. Still from an outsider's perspective. I evaluate it's really funny that he came in twice with it on there - and next measure you should construe him the riot act over NOT INSTALLING SOFTWARE ON COMPANY MACHINES. I'm not going to say any names but there's a kid at my school who keeps wanting to lay random (to me) programs on our laptops - and it isn't
so I can't let him. O what a shame. But at least it isn't gaming software! ;)
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